Contact us

Thank you for your interest in contacting us.

Do you have an enquiry regarding membership, making a donation, making legacy arrangements, or anything else Foundation related? Please contact us by emailing supporters@cwgc.org or by completing an enquiries form below.

Phone the Foundation on 01628 507278. Phone lines are open UK time 8:30-16:30 Monday-Thursday and 8:30-16:00 Friday. On UK bank holidays our lines are closed.

If you have a question for our Customer Service Team at the Commonwealth War Graves Commission about war casualty research or you have a general question about our work, please click here.











Frequently Asked Questions

You can pay for a CWGF membership either through a £3 monthly direct debit payment, or a £36
annual payment.

Annual payments can be made through a one-off payment or via a Direct Debit.

Please note that Direct Debits are only available to UK residents.

Anyone over the age of 18 can become a CWGF member.

Yes. You do not have to live in the UK to be a CWGF member.

Please note that the Direct Debit payment method is only available to UK residents.

Your membership will start as soon as your first payment is received.

If you set up a Direct Debit, please allow a few days for the subscription to come into effect. This means that the day your membership starts may not be the day that you sign up.

You will receive a welcome pack soon after joining. Throughout the year you will get regular e-newsletters telling you all about our work, early access to special events, receive our members magazine the Foundation Chronicle, and have access to the exclusive Members area of the website.

If you need to change your personal information, including contact preferences, then you can do so
on your Members’ Area.

Please also let us know by emailing supporters@cwgc.org.

Depending on when in the year you joined as a CWGF member will determine which edition of the Foundation Chronicle you receive. When you join, you will receive a mini edition of the Foundation Chronicle to give you a glimpse of what to expect in our member’s exclusive magazine.

All previous editions of the Foundation Chronicle can be viewed digitally in your Members’ Area.

If you have recently moved and have opted-in to receive your copy of the Foundation Chronicle by
post, then please let us know by emailing supporters@cwgc.org.

If you have forgotten your password or you have been locked out, then please email us
supporters@cwgc.org for help.

We are sorry to hear that you are thinking about cancelling your CWGF membership.

Please inform us that this is what you would like to do, and when you would like this to come into
effect by emailing supporters@cwgc.org.

We appreciate that you are considering donating to the CWGF, and there are many ways to do so.

We accept donations online, by cheque, bank transfer or text. Please visit our Donate page to find 
more information.

Unfortunately, we cannot organise our donations in such a way that it can be used for a specific grave or cemetery.

The donations that we do receive allow us to highlight the work of the CWGC through education and outreach programmes, to keep the stories of those who gave the ultimate sacrifice alive.

Gift Aid is an easy way to increase the value of your donation. If you are a UK taxpayer, the CWGF can claim 25p for every £1 you donate- at no extra cost to you.

Gift Aid can be claimed on your CWGF membership or personal donations.

Gift Aid cannot be claimed on donations on behalf of a group of people or organisation, from raffles or collections.

For more information, please visit: Gift Aid donation claims for charities and CASCs - GOV.UK.

To qualify for Gift Aid you must pay an amount of UK tax (Income Tax and/or Capital Gains Tax) at least equal to the amount of Gift Aid claimed on all your donations in that tax year.

If you pay less UK tax (Income Tax and/or Capital Gains Tax) than the amount of Gift Aid claimed on all your donations in that tax year it is your responsibility to pay the difference.

You should receive your items within 7 working days of placing your order. If it has not reached you
in this time, please contact us:

Email us at supporters@cwgc.org
Call us on 01628 507278

Unfortunately, we cannot ship our products outside of the UK.

If you visit the Battlefields in France and Belgium, please stop by our Experience Centre in Beaurains or our Information Centre in Ieper where we have similar products and more available to buy.

We are delighted that you would like to volunteer for us, and play your part in keeping the stories of those who gave the ultimate sacrifice alive.

We have different volunteering opportunities to get involved in, such as our Eyes On Hands On scheme, or our Speakers and Tour Guide Programme.

To find out more about what is on offer in your area, please visit our Get Involved page.